Shipping and Return Policy
Shipping Costs and Delivery Times
- Standard Parcel Shipping: €6.99 – Free shipping for orders over €60.00
- Freight Shipping within Germany: €29.00
Delivery
- Standard Shipping: Delivery takes place within 2–3 business days to the shipping address provided by the customer, unless otherwise agreed.
- Freight Shipping: Delivery usually takes place within 3–5 business days after payment is received. The delivery will be made curbside, meaning to the nearest public curbside of the specified delivery address, unless otherwise stated in the seller’s shipping information or explicitly agreed upon.
Shipment Tracking
- Standard Parcel Shipping: The customer will receive an email with a tracking number once the order has been shipped.
- Freight Shipping: Once the order has been processed and picked up by our freight partner Andreas Schmidt, a representative from the shipping company will contact the customer promptly to arrange a suitable delivery date.
Pickup Option
If the customer chooses self-pickup, the seller will notify them via email when the ordered goods are ready for collection. After receiving this email, the customer can pick up the goods by coordinating with the seller at the seller’s location. No shipping costs will be charged in this case.
Return Period & Conditions
- Customers have the right to return items within 14 days of receipt.
- Items must be unused and in their original packaging.
If the shipping company returns the goods to the seller due to failed delivery attempts, the customer is responsible for the costs of the unsuccessful shipment.
The customer bears the direct costs of returning parcel-shippable items as well as the direct costs of returning non-parcel-shippable items. The return costs for non-parcel-shippable items are estimated to be a maximum of approximately €70.
The customer is only required to compensate for any loss in value of the goods if this loss in value results from handling beyond what is necessary to inspect the condition, properties, and functionality of the goods.
This does not apply to the initial shipping costs if the customer exercises their 14-day right of withdrawal. In case of a valid withdrawal, the return shipping costs are subject to the terms specified in the seller’s cancellation policy.